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Wholesale FAQ

I'm New to Happy Goods and need help placing an order

Who does Happy Goods sell to?
How do I become a Happy Goods Retailer?
Does Happy Goods have a catalog?
This is my first time ordering, where do I start?
What is your suggested retail price?
Does Happy Goods sell to International Retailers?


 

 

About My Order

How long does an order take to ship from your studio?
How do I know if my order was received?
I need my order asap, is that possible?


 

 

Placing an Order

How do I place an order?
Is there a first-time order minimum?
Is there a reorder minimum?
Is there a quantity minimum per style?
Do you have anything available for immediate shipping?


 

 

NEW ACCOUNTS, ORDERING AND PRICING

Who does Happy Goods sell to?

We sell to brick and mortar stores, resorts, specialty shops, gift stores, candy and gourmet food shops, a small selection of online stores, and catalog companies. We do not sell to home parties, traveling stores, or street markets vendors.

 

How do I become a Happy Goods Retailer?

It's easy! Just fill out the registration form. It takes just a few minutes to register, and approval usually takes about two business weeks.

 Once a decision is made, an email will be sent to you confirming your account status, and if it is approved you will receive a follow up phone call.

 

Does Happy Goods have a catalog?

Yes, we have an online catalog. Once you are approved you will receive information on how to purchase wholesale online.

 

This is my first time ordering, where do I start?

Need help? We're excited to assist you. Shop our catalog online and our amazing Happy Goods Sales team is available to assist you on your order. Please contact us via email: hello@happygoodsunlimited.com and setup a phone appointment or Zoom meeting during which we will guide you through a successful first time purchase. We're always happy to help!


 

What is your suggested retail price?

We suggest keystone (double the wholesale price) plus $2 or more depending on your region.
Happy Goods does not sell to retailers who sell our jewelry for under keystone.


 

Does Happy Goods sell to International Retailers?

Yes, Happy Goods sells to Retailers all over the world. To open an account with us, please fill out a new retailer registration form and click "submit".

 

ABOUT MY ORDER

How long does an order take to ship from your studio?

All of our designs are handcrafted to order; because of this our lead-time is approximately 3-6 weeks from purchasing your order. When your order is purchased, you immediately receive an email confirmation of receipt. Then, you receive a second email with the expected ship date. Your order will leave our studio as soon as it is ready and no later than the expected ship dated quoted to you.

 

How do I know if my order was received?

When an order is received at Happy Goods, we email you within 24 hours to provide you with confirmation of receipt. You receive an expected ship date within 3 business days (please be aware business days do not include national Holidays).

 

I need my order asap, is that possible?

Depending on our current production calendar, it is possible to ship Rush Orders. A Rush Order fee applies to each item. Rush Order fees are generally $1-$3 per item. Please email us before placing a Rush Order to receive approval: hello@happygoodsunlimite.com. Additionally, please be aware that the Rush Order only applies to how quickly we ship your order from our studio. It does not apply to USPS Shipping Carrier time frames.

 

 

PLACING AN ORDER

How do I place an order?

Once your wholesale account is approved, you will receive details on how to place a wholesale order through our site. Then, you can place your order with us online.

 

Is there a first-time order minimum?

For all first-time orders we require a minimum purchase of $500. First time orders are paid by credit card or Paypal. Credit Cards accepted are Mastercard, Visa, and Discovery. We also accept Venmo for approved wholesale accounts.

 

Is there a reorder minimum?

Yes, there is a $250 reorder minimum.

 

Is there a quantity minimum per style?

Select styles may have minimums of 2-4 pieces.

 

Do you have anything available for immediate shipping?

Yes. Many of the styles in our Best of The Best assortment are available for immediate shipping. Items available for immediate shipment are mailed within 5 business days. Please contact our Happy Goods sales team to confirm the items you're interested in are available: hello@happygoodsunlimited.com

 

 

 

 

 

Payment

What forms of payment do you accept?
When do you charge my credit card?
Can I pay by Net 30 terms?


 

 

Shipping Information

How does Happy Goods ship?
Do you Drop Ship?
How do I know my ship date?
How do I receive my tracking information once my order is shipped?
How much will it cost to ship my order?
Where are my Happy Goods shipping from?
When will my order arrive?


 

 

Repairs and Returns

Return and Exchange Policy
Who do I contact regarding goods in need of repair?


 

 

Miscellaneous

How do I contact Happy Goods?
Cleaning and Caring for Happy Goods
Where can I get a Happy Goods store display and what are the dimensions?
Does Happy Goods offer exclusivity?
Does Happy Goods offer custom products?


 

 

PAYMENT

What forms of payment do you accept?

We accept the following:
-MasterCard
-Visa
-Discovery

- Paypal

-Venmo

We do not accept Net 30 or Wire Transfers at this time.

* All first time orders are to be paid by credit card or Paypal only.


 

When do you charge my credit card?

Your credit card is charged the day you submit your order. Please be aware, all items are made to order and due to the handmade nature of our goods, all wholesale orders are started immediately upon receipt.

 

Can I pay by Net 30 terms?

Currently, Net 30 payment terms are not available.

 

 

SHIPPING INFORMATION

How does Happy Goods ship?

All packages are sent out via USPS Priority Mail. Upgraded UPS, FedEx or DHL shipping is available upon request. To ship with a carrier other than USPS, please leave a note indicating your preferred Shipping Carrier at checkout. Then, we will invoice the additional shipping costs separately. Currently we do not offer Express Shipping.

 

Do you Drop Ship?

No, we do not ship directly to your customer. We only ship directly to your store or mailing address.

 

How do I know my ship date?

All orders are confirmed via email. When your order is purchased, you immediately receive an email confirmation of receipt. Then, you receive a second email with the expected ship date. You receive an expected ship date within 3 business days of submitting your order (please be aware business days do not include national Holidays).Your order will leave our studio as soon as it is ready and no later than the expected ship dated quoted to you. If you do not receive a confirmation of your ship date, please contact us at hello@happygoodsunlimited.com

 

How do I receive my tracking information once my order is shipped?

You automatically receive the tracking number for your orders each time they ship. Tracking numbers are sent to the email address on your wholesale account.

 

How much will it cost to ship my order?

Shipping costs are based on the delivery location as well as the weight and value of the package. Shipping costs will vary from order to order. We always provide the lowest shipping cost possible.

 

Where are my Happy Goods shipping from?

All of our goods are handmade in our southern California design studio. We ship directly from our studio to you!

 

When will my order arrive?

We use USPS to ship all orders unless otherwise specified. Please refer to the USPS shipping map to determine transit time to your store.

 

 

REPAIRS, CANCELLATIONS, & RETURNS

Return and Exchange Policy

All of our goods are handcrafted to order especially for you and therefore we do not offer returns and/or exchanges.

 

Who do I contact regarding goods in need of repair?

For damaged or repair inquiries please contact us at hello@happygoodsunlimited.com to receive approval for your repair. Once approved, you will receive a repair number and instructions on where to send the repair.

 

 

 

MISCELLANEOUS

How do I contact Happy Goods?


Email: hello@happygoodsunlimited.com
Mailing P.O. Box Address: 3435 Ocean Park Boulevard #107-389     
Santa Monica, CA 90405

*Please Note: Our Mailing Address is not open to the public.

 

Cleaning and Caring for Happy Goods

To keep your goods in top notch condition, please review the item's product page. Individual care instructions are listed online for each product on their respective pages.  

 

Where can I get a Happy Goods store display and what are the dimensions?

Our counter wooden displays and multi-tiered metal spinner racks are custom designed to provide maximum Happy Goods capacity, giving you the ability to merchandise up to 12 styles for each 4 piece wooden display set or 24 styles for 1 metal spinner racks.

The 4 piece wooden display set measures 9" x 16" for $40. Wooden display sets are available in three finishes: Antique White, Natural Wood, or Dark Oak.

The metal spinner rack display measures 10" x 10" x 20" for $54. For ordering information, please contact us at hello@happygoodsunlimited.com.

 

Does Happy Goods offer exclusivity?

We do not offer exclusivity. However, we are very careful not to over-saturate a particular area, and monitor our brand presence very closely. Our extensive line makes it possible to offer your store a unique assortment that is right for you!

 

Does Happy Goods offer custom products?

Yes, please message us for details: hello@happygoodsunlimited.com